Order Status Mein Conto Pricing and Billing Returns Buyer's Guide mDiecast.com Promises Shipping
Order Status

Has my order shipped?
Usually orders are fullfilled and shipped within 24 hours. You will be notified by e-mail when your order gets shipped. If you have any questions, please contact our sales department.

How do I track my order?
Upon the shipment of your order you will be given a tracking number. You can track your package on the UPS', FedEx's or USPS' website.

When will my backorder arrive?
All our products have availability information on the product information page, if there are any delays, you will be notified.

My order never arrived.
Please e-mail our sales staff if there is any issue with your order.

How do I cancel my order/item?
You cannot cancel your order after it has been shipped. If you have not received a shipment notification you can still cancel your order. Please contact our sales department to cancel or return your order.

An item is missing from my shipment.
Please e-mail our sales staff if there is any issue with your order, we'll be glad to resolve any issues.

My product is missing parts.
Please e-mail our sales staff if there is any issue with your order, we'll be glad to resolve any issues.


Mein Conto

Create account
You can find registration form under "Utilities" on the top of this page.

How do I edit my account information?
You can find member tools under "My Account" on the left side of this page.

I forgot my password.
You can find member tools under "My Account" on the left side of this page. After you fill out the "Forgot Password" form you'll get your password within 10 minutes of your ruquest.

What is a wish list?
Wish List is a virtual list of models that you would like to obtain for your collection in near future. This tool makes tracking of your collection easy and painless. You can also print out this page if you want to have this information in a hard copy.


Pricing and Billing

What are my payment choices?
We accept all the major credit cards (Visa/MasterCard/Discover/Amex), personal checks, money orders, PayPal.
Accept Credit Cards Online
Solution Graphics

When will my credit card be charged?
Your credit card will be charged only after your order gets shipped. We will not charge your credit card prior to us sending your model out to you.

Do I have to pay sales tax?
mDiecast charges sales tax for orders shipped to California. Sales tax is automatically computed on product(s). We do NOT charge taxes on shipments to any other state or country.

Please e-mail our sales department if you have any questions.

Do I have to pay sales tax?
Only if the order is shipped within California.

I need a copy of my receipt/invoice.
Please contact our sales deparmtnet, we'll be glad to send you another copy of your order receipt/invoice.


Returns

How do I return my product?
Please e-mail our sales staff if there is any issue with the product.

I received the wrong product.
Please notify our support department. We'll also pay the return shipping cost if the return is a result of our error.

What is the mDiecast.com Return Policy?
You may return most items sold by mDiecast.com within 30 days of delivery for a full refund except specially ordered items. Less shipping and handling charges.


Buyer's Guide

How do I find my product?
You can use the search function of our site. You can also browse our site by Manufacturer/Scale/Category.

How do I navigate the site?
Please use the buttons on the top and the left side of the webpages to navigate. You can also use the search function if you are looking for something specific.

How do I use a coupon?
You can enter coupon code during the checkout stage of your order.

What does "item availability" mean?
What does "item availability" mean?


mDiecast.com Promises

Low Price Guarantee
mDiecast will price match competitors, provided by a valid proof of competitor's price. We will not price match closeouts, onilne auctions or individual collectors. For your convenience, all of our most current pricing is listed on our web site and updated in real-time. Prices are non-negotiable.

Privacy Policy
The following discloses the information gathering and dissemination practices for this Web site.

Log Files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Cookies
A cookie is a piece of data stored on the user’s computer tied to information about the user. Our site does not use cookies. However, some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies, once we have given permission for them to set cookies for advertising.

Security
The following discloses the information gathering and dissemination practices for this Web site.

Log Files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Cookies
A cookie is a piece of data stored on the user’s computer tied to information about the user. Our site does not use cookies. However, some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies, once we have given permission for them to set cookies for advertising.


Shipping

How much does shipping cost?
Shipping of one 1:18 scale model is approximately $11.95 within the United States, international rates are higher. Actual shipping cost can be calculated after adding an item to a shopping cart.

How much is International Shipping?
How much is International Shipping?